Job Description
Westcon Solutions is a key member of the Westcon Inc. Group, a global value-added distributor of category-leading unified communications, infrastructure, and IT solutions. We are looking for a dedicated Technical Support Engineer (Intern) to join our team in Malaysia. This is a fantastic opportunity for you to kickstart your career in the IT sector by gaining hands-on experience in a leading global organization. You will work alongside experienced engineers to support our clients' technical needs, ensuring seamless operations and system stability. Your daily tasks will include assisting with hardware and software troubleshooting, monitoring system performance, and documenting technical processes. This role is perfect for those eager to learn, develop professional skills, and contribute to meaningful projects in a collaborative environment. We are committed to your growth and provide a platform to develop your expertise in network infrastructure and technical support.
Responsibilities
- Assist in diagnosing and resolving technical issues related to hardware, software, and network connectivity for clients.
- Monitor and maintain system performance to ensure high availability and uptime.
- Provide remote and on-site technical support, troubleshooting user queries effectively.
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
- Collaborate with senior engineers to implement and test new IT solutions and upgrades.
- Conduct basic network diagnostics, cable management, and equipment setup.
- Participate in regular maintenance schedules and system health checks.
Qualifications
- Currently pursuing a degree in Computer Science, IT, Engineering, or a related technical field.
- Basic understanding of networking concepts (TCP/IP, DNS, VLANs) and protocols.
- Familiarity with operating systems such as Windows and Linux is preferred.
- Strong problem-solving skills and a keen attention to detail.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Basic knowledge of help desk software or ticketing systems is a plus.