Job Description
Avensys Consulting is seeking motivated Technical Support Representatives to join our dynamic onsite team at Vertis North, Quezon City. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions while delivering an exceptional service experience. You will work closely with cross-functional teams to troubleshoot hardware, software, and network problems, ensuring minimal disruption to our clientsâ operations. This position offers a competitive salary range, comprehensive benefits, and clear pathways for career advancement within a growing ICT organization. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we invite you to apply and become a key contributor to our commitment to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Diagnose and resolve technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
- Guide users through stepâbyâstep troubleshooting processes for software applications and operating systems.
- Document all support interactions accurately in the ticketing system, ensuring proper tracking and followâup.
- Escalate complex problems to senior engineers or specialized teams when necessary.
- Perform routine system maintenance, updates, and patches to ensure optimal performance and security.
- Assist in the setup and configuration of new equipment for clients and internal teams.
- Contribute to knowledge base articles and FAQs to improve selfâservice support resources.
Qualifications
- High school diploma or equivalent; Associateâs or Bachelorâs degree in Information Technology, Computer Science, or related field preferred.
- Minimum 1 year of experience in a technical support, help desk, or customer service role.
- Strong understanding of Windows and/or macOS operating systems, basic networking concepts, and common office applications.
- Excellent communication skills, with the ability to explain technical concepts to nonâtechnical users.
- Proven problemâsolving abilities and a customerâcentric mindset.
- Ability to multitask, prioritize tickets, and work effectively under pressure.
- Familiarity with ticketing systems (e.g., Zendesk, Freshservice) and remote support tools is a plus.
- Willingness to work onsite at Vertis North, Quezon City, with flexible scheduling as needed.