Job Description
Are you a results-driven leader with a passion for sales and team development? Join Cartrack as a Telesales Manager and take the helm of a dynamic sales team in our Makati City office. In this pivotal role, you'll have the opportunity to coach, mentor, and drive your team toward ambitious targets while accelerating your own career in a fast-paced, high-impact environment.
You'll be responsible for overseeing day-to-day telesales operations, implementing strategic initiatives, and ensuring our team consistently exceeds performance goals. Your leadership will directly influence revenue growth and customer acquisition efforts for one of the Philippines' leading companies in fleet management and vehicle tracking solutions.
This is an exciting opportunity for a sales professional ready to step into a management position where your coaching skills, strategic thinking, and determination will make a tangible difference. You'll work closely with senior leadership to refine sales processes, analyze performance metrics, and develop innovative approaches to reach new customer segments.
At Cartrack, we believe in nurturing talent and providing pathways for growth. As our Telesales Manager, you'll receive ongoing support, training, and development opportunities to enhance your leadership capabilities while contributing to our continued market leadership in the Philippines.
Responsibilities
- Lead and supervise the telesales team to achieve and exceed monthly, quarterly, and annual sales targets
- Coach team members on effective sales techniques, objection handling, and closing strategies
- Monitor individual and team performance metrics, providing regular feedback and performance reviews
- Develop and implement sales scripts, workflows, and best practices to optimize conversion rates
- Analyze sales data and market trends to identify opportunities for growth and improvement
- Collaborate with marketing and product teams to ensure aligned messaging and product knowledge
- Handle escalated customer issues and ensure high standards of client satisfaction
- Recruit, train, and onboard new telesales representatives as the team expands
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3-5 years of experience in sales, with at least 1-2 years in a supervisory or managerial role
- Proven track record of meeting or exceeding sales targets in a telesales or B2C sales environment
- Strong leadership and people management skills with the ability to motivate and develop a team
- Excellent communication and interpersonal skills in English and Filipino
- Proficiency in CRM software and Microsoft Office applications
- Experience in the fleet management, automotive, or technology industry is a plus
- Detail-oriented with strong analytical and problem-solving abilities