Job Description
BruntWork is seeking a highly skilled EDI Technical Support Specialist to join our team in a work-from-home capacity. In this role, you will be responsible for resolving complex Level 3 and Level 4 escalations related to our SaaS API platform, ensuring seamless B2B communication for our enterprise clients.
You will work during US Eastern Time business hours (5:00 AM – 10:00 AM ET), providing expert technical support via email to resolve intricate EDIFACT-related issues. Your deep understanding of EDIFACT standards and B2B troubleshooting methodologies will be crucial in delivering exceptional customer experiences and maintaining high service quality.
This is an excellent opportunity for professionals who thrive in fast-paced technical environments and want to be part of a dynamic remote team supporting global businesses.
Responsibilities
- Resolve complex Level 3 and Level 4 EDI technical escalations for SaaS API customers
- Analyze and troubleshoot EDIFACT message processing issues and B2B integration problems
- Provide expert email-based technical support to enterprise clients during ET business hours
- Document troubleshooting procedures and maintain knowledge base for recurring issues
- Collaborate with development teams to identify and resolve system bugs
- Monitor EDI transaction flows and ensure data integrity across B2B networks
- Communicate technical solutions clearly to non-technical stakeholders
Qualifications
- Proven experience as an EDI Specialist or Technical Support Engineer
- Strong knowledge of EDIFACT standards and B2B communication protocols
- Hands-on experience with SaaS API troubleshooting and integration
- Excellent problem-solving abilities with attention to detail
- Strong written communication skills for email-based support
- Ability to work independently in a remote work-from-home environment
- Availability during US Eastern Time business hours (5 AM – 10 AM ET)
- Familiarity with ERP systems and electronic data interchange workflows is a plus