Job Description
Bandung, West Java — Gojek is seeking a dynamic Zone General Manager to lead the end-to-end operations, growth, and profitability of our Bandung zone. In this senior role, you will own the zone’s business performance, combining strategic planning with hands-on execution across delivery, rider-partner operations, and marketplace growth. You will build and lead a high-performing team, partner with product, marketing, safety, and city operations, and translate data insights into actionable initiatives that boost driver retention, customer satisfaction, and operational efficiency.
Responsibilities include shaping the zone strategy to achieve ambitious revenue and cost targets, implementing scalable process improvements, managing budgets and vendor relationships, and ensuring compliance with local regulations and safety standards. You will champion customer experience metrics, unlock new growth opportunities in Bandung, and represent Gojek in local communities and regulatory discussions. This role requires strong leadership, excellent communication, and the ability to thrive in a fast-paced, ambiguous environment while maintaining a relentless focus on results.
Join Gojek and lead a diverse team of professionals driving the everyday impact of our platform in Bandung. If you are a strategic leader who can execute with discipline, coach teams, and partner across functions, we would love to hear from you.
You will own performance metrics including GMV, take rate, customer satisfaction, delivery times, and safety rates. You’ll implement data-driven decisions using dashboards and tools; mentor zone managers; build succession plans; recruit talent.
Responsibilities
- Own the Zone P&L and drive top-line growth and cost optimization across Bandung operations.
- Lead and develop a high-performing zone team; set objectives, coach, and manage succession planning.
- Drive operational excellence in last-mile delivery, rider onboarding, retention, and safety.
- Partner with Product, Marketing, City Ops, and Partnerships to scale programs and campaigns that boost adoption and loyalty.
- Implement data-driven processes; establish KPIs; use dashboards to monitor performance and take corrective actions.
- Manage vendor relationships, contracts, and budget to optimize efficiency and cost control.
- Ensure exceptional customer experience and compliance with local regulations; manage risk and safety standards.
Qualifications
- Bachelor’s degree in Business, Operations, Engineering, or related field (MBA preferred).
- Minimum 8-10 years of experience in operations, general management, or regional leadership; tech/marketplace exposure is a plus.
- Proven track record delivering scale in last-mile or field operations in Indonesia.
- Strong analytical skills; proficient with data tools (SQL, BI) and data-driven decision making.
- Excellent leadership, communication, and cross-functional collaboration abilities.
- Ability to operate in a fast-paced, ambiguous environment; strong strategic thinking and execution discipline.
- Fluency in Bahasa Indonesia and English; willingness to travel within Bandung and surrounding areas.